The service edge : 101 companies that profit from customer care / by Ron Zemke .-

By: Zemke, RonContributor(s): Schaff, DickMaterial type: TextTextPublication details: New York : A plume book , 1989Description: xviii, 584 pISBN: 0453006477Subject(s): Customer service-United States | Service industries-United States-managementLOC classification: HF5415.5 | .Z46
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books Taita Taveta University Library
General Circulation 		Non-fiction HF5415.5 .Z46 1989 (Browse shelf (Opens below)) Available T5407

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