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The service edge : 101 companies that profit from customer care / by Ron Zemke .-

by Zemke, Ron | Schaff, Dick.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : A plume book , 1989Availability: Items available for loan: Taita Taveta University Library (1) Call number: HF5415.5 .Z46 1989.

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Help yourself: celebrating the rewards of resilience & gratitude Pelzer, David J.

by Pelzer, David J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: NY Plume 2000Availability: Items available for loan: Taita Taveta University Library (1) Call number: BF 637.4 .P43 2000.

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